Refund Policy
Last Updated: March 15, 2024
1. Service Cancellation
Our cancellation policy for automation services:
- 30-day notice required for cancellation
- Pro-rated refunds for unused services
- Documentation of cancellation reason
- Exit strategy planning
2. Project Termination
For terminated projects:
- Refund of unused project funds
- Handover of completed work
- Documentation transfer
- Knowledge transfer sessions
3. Refund Process
Refund requests must include:
- Written request with reason
- Project documentation
- Payment records
- Completion status
4. Refund Timeline
Refund processing:
- Review within 5 business days
- Approval within 10 business days
- Payment within 15 business days
- Original payment method
5. Non-Refundable Items
The following are non-refundable:
- Completed development work
- Consulting hours used
- Third-party service costs
- Custom development costs
6. Service Credits
Instead of refunds, we may offer:
- Service credits
- Additional development hours
- Extended support period
- Future project discounts
7. Dispute Resolution
For refund disputes:
- Internal review process
- Mediation if needed
- Documentation requirements
- Timeline for resolution
8. Force Majeure
Refund exceptions for:
- Natural disasters
- Technical failures
- Legal requirements
- Security incidents
9. Documentation
Required documentation:
- Project contracts
- Change orders
- Payment records
- Communication history
10. Contact Information
For refund inquiries:
- Email: refunds@codivix.com
- Phone: (555) 123-4567
- Address: 123 Business Avenue, City, State 12345